IT Support Technician

HF Foods Group, Inc. (NASDAQ: HFFG), headquartered in Las Vegas, Nevada, is a leading marketer and distributor of fresh produce, frozen and dry food, and non-food products to primarily Asian/Chinese restaurants and other foodservice customers throughout the United States. With 17 distribution centers strategically located throughout the nation, HF Foods Group aims to supply the increasing demand for Asian American restaurant cuisine.

Capitalizing on its deep understanding of the Chinese culture and with over 1,000 employees supported by two outsourced call centers in China, HF Foods Group has become a trusted partner serving more than 15,000 Asian restaurants in 46 states and provides round-the-clock sales and service support to its customers who mainly converse in Mandarin or Chinese dialects.

PRIMARY FUNCTIONS:

The primary function of this position is to diagnose and resolve technical hardware and software issues as reported by internal customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Provide telephone, remote, or in-person IT service and support to all HF Foods team members

· Monitor ticket queues, resolve assigned tickets with appropriate assistance from other team members and third-party vendors, escalate tickets as needed until resolved

· Deliver excellent customer service to end users in a timely fashion providing follow-up as needed and documenting all end-user interactions in the IT Help Desk application

· Install and configure hardware and software components in accordance with IT policies

· Assist with performing preventative maintenance, patches and upgrades on all technological equipment on a scheduled basis

· Assist with the procurement and inventory of IT assets

SKILLS AND QUALIFICATIONS:

· Knowledge of Help Desk IT operations

· Excellent communication and customer service skills

· Experience troubleshooting various PC hardware and software platforms

· Ability and willingness for occasional travel to east coast company sites (from Greensboro, NC location) or to west coast company site (from Las Vegas, NV location) is a plus

EDUCATION AND/OR TRAINING:

· Two years’ experience diagnosing and resolving computer hardware and software issues for end users

WORK CONDITIONS:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Office and warehouse environment
• Occasional periods of standing or sitting for extended periods of time
• Required wearing of appropriate PPE
• Exposure to hot/cold weather and loud noises in a warehouse environment
• Frequent computer and telephone use
• Frequent communication with people throughout the day

EQUAL OPPORTUNITY EMPLOYER:

· HF Foods Group emphasizes and provides equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Las Vegas, NV 89118: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location